If you run a business, chances are you have heard about Customer Success. But do you know exactly what it is? If not, read on and I will tell you. Even if you do know what it is, read on because I think that you too will benefit from the following information.
Customer Success and Why It's Important to Your Business
Simply put, Customer Success (or CS,) is the term used to describe the relationship between a vendor and their customers. The individual or team of people tasked with keeping the customer an ongoing client, by means of making sure that their businesses are successful, which in turn keeps them as a client to your business.
Think of it like this. For example, your business sells boxes to other companies, to use with their products. You rely on those businesses to buy your boxes, while they rely on you for the best quality and price around. Keeping them happy means keeping them as a client. Thus Customer Success. (The more successful your customers are because of you means the more business they bring your way!)
So now that you know what Customer Success is, how do you manage it? By utilizing Customer Success Management, you will be integrating the functions of marketing, sales, professional service and more. Which is where a Customer Success Team comes into play. They streamline all of these services and keep your customers happy, which in turn, makes you feel delighted. After all, content customers means they return for repeated business. It also means that they tell others how much they appreciate your business. This word of mouth then brings new customers to your business. (Hey, it's like free advertising!)
UserIQ specializes in helping businesses integrate their data. From your products, to your marketing team, customer success, digital user engagement, and more. They're here to help you understand the basics of Customer Success, and how keeping your clients happy, will keep your business afloat.
Utilizing UserIQ 's features and benefits will help you to better understand your users. They will help you to track what your customers use and don't use, as well as determine customer behavior, and identify your top advocates. UserIQ will help you speak to your customers, help them to discover new features, and customize and improve onboarding. If you're looking to re-engage and build value, then UserIQ is for you! They will survey customer opinions to find out what keeps your brand relevant, and what is working.
Still unsure? No worries! UserIQ has an entire blog dedicated to Customer Success, and how to achieve in your business. They can answer your questions, and give you tips to help run your business more smoothly. Their website is also full of customer testimonials on how well UserIQ has helped other businesses. So you don't just have to take my word for it, you can see for yourself how they have helped others. Now it's time to put UserIQ to work for you!